Terms of Service

1. Acceptance of Terms

By accessing or using Otrip, operated by Otrip Limited ("we," "our," or "the Company"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service. We reserve the right to update these Terms at any time, and your continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

2. Account Registration

• You must be at least 13 years old to create an account
• You are responsible for maintaining the security of your account credentials
• You must provide accurate and complete information during registration
• One person may not maintain more than one account
• You are responsible for all activities that occur under your account

3. User Types

The Service supports two types of users:

• Travelers: Individual users who plan trips and discover travel packages
• Agencies: Business entities that create and offer travel packages

Agencies ("Creators") may be required to complete identity verification before accessing certain features. Identity verification confirms only that we reviewed a submitted identity document — it does not constitute an endorsement, recommendation, licence approval, or guarantee of the Creator's services, conduct, or legal compliance.

4. User Content

You retain ownership of content you create on the Service (reviews, photos, trip plans, messages). By posting content, you grant us a non-exclusive, worldwide, royalty-free licence to use, display, and distribute your content solely in connection with operating and improving the Service.

You agree not to post content that:

• Is unlawful, harmful, threatening, abusive, or harassing
• Infringes on intellectual property rights of others
• Contains personal information of others without their consent
• Is spam, fraudulent, or misleading
• Contains malicious code or links

Country communities also follow our Community Guidelines, which form part of these Terms. We have zero tolerance for objectionable content and abusive users. You can report any post, reply or person and block anyone. We review reports within 24 hours, remove content that breaks these Terms or the Community Guidelines, and may suspend or close the account that posted it.

5. Travel Packages — Marketplace Model

Otrip is a listing and discovery platform only. We are not a travel agency, tour operator, booking agent, or travel service provider. We connect travelers with agencies; we are not a party to any arrangement between them.

• All package listings are created entirely by Creators. Otrip does not create, curate, verify the accuracy of, endorse, or guarantee any listing.
• All bookings are arranged directly and manually between the traveler and the Creator, outside the Otrip platform. Otrip is not a party to any booking contract, itinerary agreement, or service arrangement.
• Otrip does not process, hold, escrow, or transfer any payment between travelers and Creators. All financial transactions are solely between the traveler and the Creator.
• Identity verification of a Creator confirms only that we reviewed an identity document at the time of verification. It does not constitute ongoing vetting, a licence check, or a safety guarantee.
• Otrip is not responsible for: package cancellations, no-shows, misrepresented listings, substandard or unsafe services, accidents, personal injury, financial loss, property damage, or any other outcome resulting from a booking or interaction arranged through the platform.

6. Creator Obligations

By listing packages or offering services on Otrip, agencies agree that:

• All listings are accurate, complete, and not misleading
• They hold all required licences, permits, and insurance required to operate in the jurisdictions where they provide services
• They comply with all applicable laws including consumer protection, tax, data protection, and safety regulations
• They will not solicit payments, deposits, or personal data from travelers through fraudulent, deceptive, or high-pressure schemes
• They will not instruct travelers to pay via untraceable methods (e.g. cryptocurrency, informal cash transfers) while presenting themselves as a legitimate business on the platform
• They are solely responsible for delivering services as described in their listings
• They will not list services they are not legally permitted or practically capable of providing

7. Fraud, Disputes, and Traveler Protection

If a Creator commits fraud, misrepresents a package, or fails to deliver a booked service, the traveler's legal recourse is against the Creator directly. Otrip Limited is not a contracting party to any booking and has no contractual or legal obligation to provide refunds, compensation, mediation, or any other remedy to travelers affected by Creator misconduct.

We strongly encourage travelers to:

• Research Creators thoroughly before booking, including checking reviews and verifying contact details independently
• Use traceable payment methods that offer consumer protection (e.g. credit card, regulated payment service)
• Obtain written confirmation of all booking terms directly from the Creator before making any payment
• Never pay large sums in advance to unverified Creators

Users may report suspected fraudulent or deceptive Creators using the in-app report feature. We will investigate reports and may suspend or permanently remove Creators where fraudulent activity is credibly established. However, taking such action does not create any obligation on our part to compensate affected travelers, and does not constitute an admission of liability.

8. Trips & Collaboration

• Trip features (itineraries, checklists, packing lists, shared to-do lists, polls, expense tracking, AI planning) are provided as planning and collaboration tools only
• Expense tracking is a convenience tool. Otrip does not process, hold, or guarantee any financial transactions between trip members
• Trip admins are responsible for managing their trip's members and content. By inviting others via link or QR code, the trip admin accepts responsibility for the people they grant access to
• Public trips may be discovered and joined by other users
• Offline access to trip data is a Pro and Max subscription feature

9. AI Features

• The AI trip planning feature uses trip information (destination, dates, member count, preferences) to generate itinerary suggestions
• AI output is for inspiration and planning purposes only. It is not professional travel advice, a safety assessment, a legal opinion, or a guarantee of any kind
• AI suggestions may contain errors, outdated information, or impractical recommendations. Always verify suggestions with official sources before acting on them
• You retain ownership of all content you input into AI features. We do not use your content to train AI models or share it with third parties for training purposes
• Otrip is not liable for any loss, injury, or inconvenience arising from acting on AI-generated suggestions

10. Subscriptions & Billing

• The Service is available on three tiers: Free, Pro (£6.99/month), and Max (£14.99/month)
• All new accounts receive a 14-day Pro trial. Storage limits remain at the Free tier during the trial period
• Subscription payments are processed by our third-party payment processor on behalf of Otrip Limited. We do not store your card or bank account details
• Subscriptions renew automatically each month. You may cancel at any time through Settings before your next renewal date to avoid being charged for the following period
• No refunds are provided for unused portions of a billing period, except where required by applicable law (including UK consumer law)
• On cancellation or expiry, access to paid features reverts to the Free tier immediately
• Subscription fees are for access to platform features only. They do not cover, guarantee, or relate to any travel package booking or Creator service
• We reserve the right to change subscription pricing with at least 30 days' notice to existing subscribers

11. Media & Cloud Storage

• User-uploaded media (photos, videos, documents) is stored on secure cloud infrastructure provided by our storage provider
• Storage quotas are enforced per subscription tier: 1 GB (Free), 50 GB (Pro), 200 GB (Max)
• Deleted media is held in a recycle bin for 7 days (Free) or 30 days (Pro/Max) before being permanently deleted
• Media associated with inactive or deleted accounts is retained for 15 days (Free accounts) or indefinitely while a paid subscription is active, after which it is permanently deleted
• Subscription cloud storage is a platform feature, not a professional backup, archive, or disaster-recovery service. Paying for a higher storage tier does not create any additional data-safety guarantee or liability on our part
• Always maintain your own copies of any important photos, videos, or documents you upload to the Service
• Storage quotas and retention windows may change with reasonable notice

12. Data Loss & Service Availability

Otrip Limited is not responsible for any loss, corruption, or deletion of user data, content, or files, whether caused by technical failure, server outage, software bugs, third-party infrastructure failure, accidental deletion by the user, or any other cause.

• We do not guarantee continuous, uninterrupted, or error-free availability of the Service or any data stored within it
• The recycle bin is a convenience feature with a fixed retention window. It does not guarantee recovery of deleted files
• Users are solely responsible for maintaining their own backups of any content they consider irreplaceable
• We are not liable for any business loss, financial loss, reputational loss, or other consequential damages arising from data loss or service unavailability, regardless of subscription tier

13. Reviews & Ratings

• Reviews must be honest and based on genuine personal experience
• You may only submit one review per package
• Fake, incentivised, or retaliatory reviews are prohibited
• We reserve the right to remove reviews that violate these Terms

14. Prohibited Conduct

You agree not to:

• Use the Service for any unlawful purpose
• Impersonate any person or entity, including impersonating a verified agency
• Create fraudulent, misleading, or inaccurate package listings
• Coerce or manipulate travelers into making payments outside the platform in a way that bypasses consumer protections
• Interfere with or disrupt the Service or its servers
• Attempt to gain unauthorised access to any part of the Service
• Use automated means to access the Service (bots, scrapers) without prior written consent
• Harass, bully, threaten, or intimidate other users
• Create multiple accounts to circumvent restrictions or suspensions
• Use the Service to send unsolicited commercial communications
• Abuse AI features (e.g. generating harmful, illegal, or deceptive content via AI tools)

15. Account Suspension & Termination

We may suspend or terminate your account if you violate these Terms, engage in prohibited conduct, or if we determine that your account poses a risk to the Service or other users. You may delete your account at any time through Settings. Upon deletion, a reactivation window exists before your data is permanently deleted. After that window, deletion is irreversible.

16. Intellectual Property

The Service and its original content (excluding user-generated content), features, and functionality are owned by Otrip Limited and are protected by international copyright, trademark, and other intellectual property laws. Our name, logo, and trademarks may not be used without our prior written consent.

17. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, secure, or error-free.

• Otrip makes no warranty about the accuracy, completeness, legality, or safety of any package listing
• Otrip does not vet, endorse, or licence any agency beyond reviewing an identity document
• We are not responsible for the actions, content, or data of third parties, including Creators, other users, and third-party service providers
• AI-generated itinerary suggestions may contain errors, outdated information, or impractical recommendations. Always verify with official sources before acting on them

18. Limitation of Liability

To the maximum extent permitted by applicable law, Otrip Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, use, goodwill, or other intangible losses resulting from your use of the Service.

Our total aggregate liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the greater of: (a) the total subscription fees you paid to Otrip Limited in the 12 months immediately preceding the claim, or (b) £100.

We are not liable for any loss arising from a transaction, booking, dispute, or interaction between a traveler and a Creator, including fraud, non-delivery of services, personal injury, or financial loss.

19. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute arising under or in connection with these Terms or the Service, unless mandatory local consumer law in your country of residence provides otherwise and cannot be contractually excluded.

20. Contact Us

If you have any questions about these Terms, please contact us at hello@otrip.io.